Frequently Asked Questions
Everything you need to know about your luxury sleepwear experience.
What materials are used in Papinelle Sleepwear?
We specialize in natural fibers, including our signature silk-cotton blends, pure silk, organic cotton, and Tencel. Each fabric is chosen for its breathability, softness, and durability.
How should I care for my silk pajamas?
To maintain the longevity of your silk, we recommend a cold hand wash using a mild silk-friendly detergent. Avoid direct sunlight when drying and use a cool iron on the reverse side.
What is your return policy?
We offer returns for a refund or exchange within 30 days of purchase, provided the items are in their original condition with all tags attached. Please note that for hygiene reasons, knickers cannot be returned.
Do you offer international shipping?
Yes, we ship our luxury sleepwear globally. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.
How do I find the right size?
Each product page includes a detailed size guide. Our sleepwear is generally designed for a relaxed, comfortable fit. If you are between sizes, we recommend sizing up for extra comfort.
Can I include a gift message with my order?
Absolutely. You can add a personalized gift message during the checkout process, and we offer premium gift wrapping options to make your present extra special.